Shipping policy
Shipping Policy
Last Updated: July 10, 2026
Thank you for shopping with Cosmic Controllers. Below are the terms and conditions that govern our shipping practices.
Domestic Shipping Policy
Order Processing Time
All in-stock orders are processed within 1 business day, excluding weekends and holidays.
Orders placed after business hours will be processed the next business day.
During periods of high order volume, shipment processing may be delayed by an additional business day. If a significant delay occurs, we will contact you by email.
Shipping Rates & Delivery Estimates
Shipping charges are calculated automatically at checkout based on:
- Carrier rates from UPS and/or USPS
- Package weight and dimensions
- Destination address
- A small handling fee to help cover packaging and fulfillment costs
All available shipping options are displayed at checkout for every order, so you can choose the carrier and speed that works best for you.
Delivery time estimates are provided by the carrier and begin once the package has been accepted by the carrier.
Available shipping options may include:
- USPS Ground Advantage
- USPS Priority Mail
- UPS Ground
- UPS 2nd Day Air
- UPS Overnight — available by request; please contact us before placing your order
For higher-value orders, we recommend choosing a UPS shipping option for enhanced tracking visibility, though all listed options are available regardless of order value.
Shipping rates are displayed before completing checkout.
Shipping Origin
Most orders ship from:
Vancouver, Washington
United States
Shopify Collective & Partner-Fulfilled Products
Certain products sold through Cosmic Controllers may be fulfilled directly by a partner supplier through Shopify Collective or another approved fulfillment arrangement.
These items:
- Ship separately from other items in your order
- May arrive in different packaging
- May have separate tracking information
- Are fulfilled and shipped directly by the partner supplier
Checkout, payment processing, and customer support remain handled by Cosmic Controllers.
Products fulfilled by Mattos Designs™ or another partner supplier will follow that supplier's fulfillment process and may not ship from Vancouver, Washington.
P.O. Boxes, APO/FPO/DPO Addresses
Most orders ship to U.S. residential and commercial addresses via UPS or USPS.
P.O. Box delivery may be available for USPS-shipped orders. Orders shipped via UPS require a physical street address.
We currently do not ship to APO/FPO/DPO addresses.
Customers with special delivery requirements should contact us at info@cosmiccontrollers.com before placing their order and we will do our best to accommodate.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email containing tracking information once your order ships.
Tracking numbers typically become active within 24 hours after carrier acceptance.
For orders with multiple shipments, you may receive more than one tracking number.
Lost, Delayed, or Damaged Shipments
Once an order has been accepted by the shipping carrier, transit times, delays, and final delivery are handled by the carrier.
If your shipment appears lost, delayed, or damaged, please contact us at info@cosmiccontrollers.com and we will help review the shipment and assist with the carrier claim process when applicable.
If your order arrives damaged:
- Save all packaging materials and damaged items.
- Take clear photos of the package, shipping label, packing materials, and damaged product.
- Contact us as soon as possible at info@cosmiccontrollers.com.
Please report damaged shipments within 5 business days of delivery so we can assist promptly.
Cosmic Controllers is not responsible for theft, missing packages, or damage that occurs after a carrier has confirmed delivery to the address provided at checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Cosmic Controllers is not responsible for orders shipped to incorrectly entered addresses.
If a package is returned due to incorrect address information, refusal, or an undeliverable address, additional shipping charges may apply before the order can be reshipped.
If you notice an address error after placing your order, please contact us immediately at info@cosmiccontrollers.com. We will do our best to update the address before the order ships, but changes cannot be guaranteed once fulfillment has started.
International Shipping
We currently ship within the United States only.
We do not offer international shipping at this time.
Contact Us
If you have questions about your order or this Shipping Policy, please contact us: