FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

In-stock products are typically shipped out the next business day.

What do you charge for shipping?

We never mark up shipping costs. You only pay the actual commercial shipping rate, and if there are any excessive charges collected at checkout, we’ll promptly refund the difference.

Product Questions

How do I set up my controller?

You can follow our comprehensive step-by-step setup guide here: Baldrick Setup Guide (PDF)

Are your controllers compatible with other brands?

Yes. Our controllers are full-featured standalone units, not receivers, so they operate independently from other show controllers. Just connect to your network via Ethernet, complete the initial setup, and push your show configuration through xLights.

Are your controllers vented?

Our controllers are housed in non-vented enclosures, ensuring superior protection against water, dust, and pest intrusion in even the most challenging environments.

Do you offer customizations?

Yes, we offer customizations and modifications, including vents, fans, and additional accessories. For custom orders or specific requests, please contact us directly.

What's your warranty policy?

We offer a 1-year limited warranty from the purchase date on all pixel controllers. This warranty covers manufacturing defects in materials and workmanship under normal use.

Returns & Exchanges

What's your return policy?

We accept returns within 30 days of purchase. Items must be in original condition with all packaging and accessories included. See our Return Policy for full details.

Account & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Still Have Questions?

Email: info@cosmiccontrollers.com