Most in-stock orders are processed within 1 business day, excluding weekends and holidays. Orders placed after business hours are processed beginning the next business day.

Carrier delivery estimates begin after the package has been accepted by the carrier.

Cosmic Controllers offers a combination of flat-rate and carrier-calculated shipping options.

Qualifying shipments with a total package weight of less than 1 lb may be eligible for USPS Ground Advantage at a flat rate of $9.99.

UPS and FedEx rates are calculated at checkout using discounted carrier rates based on the package weight, dimensions, and destination address. A $2.50 handling fee is included to help cover packaging and fulfillment costs.

Available rates are displayed before checkout is completed.

Depending on the weight, destination, and contents of your order, available carriers may include USPS, UPS, and FedEx.

Your order will be shipped using the carrier and service selected at checkout. We will not substitute a different carrier without your approval.

• USPS Ground Advantage — $9.99 for qualifying shipments weighing less than 1 lb
• UPS Ground
• FedEx Ground
• FedEx Home Delivery
• UPS 2nd Day Air
• Expedited or overnight service — additional options may be available by request; please contact us before ordering

The exact options available depend on the weight, dimensions, destination, and contents of your order.

UPS and FedEx require a valid physical street address and cannot deliver to most P.O. Boxes.

USPS Ground Advantage may be available at checkout for qualifying shipments weighing less than 1 lb that are being delivered to a P.O. Box or APO/FPO/DPO address.

If checkout does not display an eligible USPS option, please contact us at info@cosmiccontrollers.com before placing your order.

Most orders ship from Vancouver, Washington. Partner-fulfilled products may ship from a different location.

Mattos Designs™ products sold through Cosmic Controllers are fulfilled directly by Mattos Designs through Shopify Collective.

These products ship separately from other items in your order and may have separate packaging and tracking information. Checkout, payment processing, and customer support remain handled by Cosmic Controllers.

No. We currently ship within the United States only and do not offer international shipping.

You can follow our step-by-step setup guide here: Baldrick Setup Guide (PDF).

Yes. Our controllers are standalone Ethernet controllers, not receivers. Connect the controller to your network, complete the initial setup, and push your show configuration through xLights.

No. Our Baldrick-based controllers are designed for wired Ethernet operation to provide reliable, consistent pixel data performance.

Shows are typically played using a dedicated show player such as a Raspberry Pi running Falcon Player (FPP), or directly from xLights Scheduler on a PC.

If you are just getting started with pixel controllers or xLights-based displays, we recommend reviewing our Before You Buy guide before purchasing hardware.

Our standard controllers use non-vented enclosures for improved protection against water, dust, and pest intrusion.

Yes. We offer customizations and modifications, including vents, fans, and additional accessories. For custom orders or specific requests, please contact us directly.

We offer a 1-year limited warranty from the purchase date on all pixel controllers.

We accept returns within 30 days of purchase. Items must be in original condition with all packaging and accessories included. See our Return Policy for full details.

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.